Frequently Asked Questions

Welcome to our FAQ page, where you can find answers to the most commonly asked 
questions about our company, products/services, policies, and more

JIVIANNI™ FAQs: Your Comprehensive Guide to JIVIANNI™ Jewelry

About JIVIANNI™ and Its Products

Care and Maintenance

Ordering and Shipping

Tracking, Customizing and

 Upgrading Your JIVIANNI™ Purchase

After-Sales Service

Contact Questions

1. What is JIVIANNI™?

1.1 What is JIVIANNI™?
JIVIANNI™ is a luxury jewelry brand specializing in high-quality moissanite, known for its brilliance and ethical sourcing. Our collection includes a range of exquisite rings, necklaces, earrings, and bracelets.
1.2 How is JIVIANNI™ jewelry crafted?
Each JIVIANNI™ piece is meticulously crafted using 925 sterling silver, with options for 18k gold plating. Our moissanite stones are precisely cut and set to maximize their sparkle and elegance.
1.3 What is the Mohs scale rating for JIVIANNI™ moissanite?
JIVIANNI™ moissanite typically scores around 9.25 on the Mohs scale of hardness, making it exceptionally durable and suitable for everyday wear.

1.4 What materials are used for JIVIANNI™ jewelry bands?

Our bands are made from 925 sterling silver, often plated with 18k yellow or rose gold, and finished with a protective rhodium coating for added durability and luster.

1.5 Is JIVIANNI™ moissanite the same color as a diamond?

JIVIANNI™ moissanite is comparable to a D or E color diamond, offering a clear, colorless appearance that rivals the finest quality diamonds.

1.6 Are JIVIANNI™ gems ethically-sourced?

Absolutely. Our moissanite is lab-created, ensuring an ethical and sustainable source, free from the environmental and ethical concerns associated with mined stones.

1.7 How does JIVIANNI™ moissanite compare to diamonds in durability?

JIVIANNI™ moissanite is almost as hard as diamonds, ranking just below them on the Mohs scale. This makes it highly resistant to scratches and ideal for everyday wear.

1.8 Can JIVIANNI™ moissanite be used in engagement rings?

Yes, JIVIANNI™ moissanite is an excellent choice for engagement rings due to its brilliance, durability, and ethical sourcing, making it a meaningful symbol of love.

1.9 Is JIVIANNI™ jewelry suitable for daily wear?

Definitely. Our jewelry is designed for durability and comfort, making it ideal for daily wear.

1.10 Are JIVIANNI™ products hypoallergenic?

Yes, our jewelry is hypoallergenic, made with nickel-free, lead-free, and cadmium-free materials, minimizing the risk of skin irritation.

1.11 What makes JIVIANNI™ a great gift option?

JIVIANNI™ jewelry, with its timeless design and luxurious presentation, makes a perfect gift for special occasions, symbolizing elegance and thoughtfulness.

1.12 Does JIVIANNI™ offer a refund or return policy?

JIVIANNI™ offers a customer-friendly 30-days return and refund policy. Please refer to our specific terms and conditions for more details.

1.13 What kind of packaging does JIVIANNI™ provide?

Our products come in luxurious packaging, making each unboxing a special experience. Ideal for gifting or personal indulgence.

1.14 How are JIVIANNI™'s metal platings created?

Our metal platings are created using advanced techniques, ensuring a durable and lustrous finish. This includes multiple layers of plating for enhanced longevity.

1.15 Can JIVIANNI™ moissanite be set in different metal bands?

Yes, upon request, we can customize the metal band for your JIVIANNI™ jewelry, including different platings or solid gold options.

1.16 Is JIVIANNI™ environmentally-friendly?

Absolutely. Our lab-created moissanite is an environmentally-friendly choice, reducing the need for mining and its associated impacts.

1.17 Can JIVIANNI™ moissanite be used in various types of jewelry?

Yes, our moissanite can be featured in a range of jewelry types, from engagement rings to necklaces, earrings, and bracelets.

1.18 Are JIVIANNI™ gems graded by any industry organizations?

Yes, JIVIANNI™ moissanite gems are graded by the Gemological Institute of America (GIA), ensuring they meet high standards of quality and authenticity.

1.19 Do JIVIANNI™ gems have imperfections like natural diamonds?

Being lab-created, JIVIANNI™ moissanite typically has fewer inclusions and imperfections compared to natural diamonds, offering exceptional clarity.

1.20 Is JIVIANNI™ moissanite treated in any way?

JIVIANNI™ moissanite is not treated or enhanced, maintaining its natural brilliance and clarity as it comes from the lab.

1.21 How do JIVIANNI™'s prices compare to natural diamonds?

JIVIANNI™ offers moissanite jewelry at a fraction of the cost of natural diamonds, providing affordable luxury without compromising on quality or appearance.

1.22 Is JIVIANNI™ jewelry a good investment?

While JIVIANNI™ jewelry is an excellent choice for its beauty and durability, like most jewelry, it should be seen as a personal or emotional investment rather than a financial one.

1.23 Where are JIVIANNI™ products made?

JIVIANNI™ products are thoughtfully designed in London, UK, and crafted in our factories and warehouses located across the USA, Hong Kong, United Kingdom, and France. This global approach allows us to maintain the highest standards of quality and design in each piece.

2. Care and Maintenance for JIVIANNI Jewelry

2.1 How should I clean my JIVIANNI™ jewelry?
Clean your JIVIANNI™ jewelry with a soft cloth and mild detergent in warm water. Avoid harsh chemicals and always dry thoroughly after cleaning.
2.2 Can I swim or shower with my JIVIANNI™ jewelry?
It is advisable to remove your JIVIANNI™ jewelry before swimming or showering to preserve its finish and prevent any potential damage.
2.3 Is it safe to wear JIVIANNI™ jewelry while exercising?
It's best to remove your JIVIANNI™ jewelry during intense physical activities to prevent scratches or impacts that could damage the jewelry.
2.4 How should I store my JIVIANNI™ pieces?
Store your JIVIANNI™ jewelry in a cool, dry place, preferably in individual pouches or a jewelry box to prevent scratching and tangling.
2.5 Can JIVIANNI™ jewelry be resized?
Yes, most JIVIANNI™ jewelry can be resized.
2.6 Can I wear my JIVIANNI™ jewelry while exercising?
We recommend removing your JIVIANNI™ jewelry before engaging in physical activities or exercise. This helps to protect your jewelry from potential damage or loss during strenuous activities.
2.7 Can JIVIANNI™ jewelry be worn as everyday pieces?
Absolutely, JIVIANNI™ jewelry is designed for everyday elegance and durability. Crafted to resist scratches and withstand regular wear, our pieces are perfect for adding a touch of luxury to your daily routine.

3. Ordering and Shipping

3.1 Does JIVIANNI™ ship worldwide?
Yes, JIVIANNI™ proudly ships its exquisite jewelry globally, bringing our luxurious creations to customers around the world.
3.2 Do you offer free shipping?
Yes, at JIVIANNI™, we are pleased to offer free tracked shipping on all orders. This ensures you can monitor the journey of your purchase from our door to yours, providing peace of mind and transparency.
3.3 Is there an option for faster shipping time?
For those who need their JIVIANNI™ jewelry sooner, we offer an express shipping option at $14.72. This service provides a faster delivery, ensuring your exquisite pieces arrive just in time for any special occasion or event.
For more details please visit our Shipping & Delivery page.
3.4 How do I determine my ring size for JIVIANNI™ jewelry?
JIVIANNI™ uses US ring sizes. Refer to our ring size chart available on our website to accurately determine your size before placing an order.
3.5 Is it possible to order a JIVIANNI™ ring in a size outside of the standard range?
Absolutely. JIVIANNI™ offers custom sizing options beyond our standard range. Please note, custom sizes may require additional time for production and may incur an additional fee. For custom sizing, please visit our specific customization page and follow the instructions provided.
3.6 Does JIVIANNI™ offer custom engraving or design options?
While JIVIANNI™ primarily offers pre-designed jewelry, we are open to discussing custom design or engraving requests. Please contact our customer service for more information.
3.7 Does JIVIANNI™ offer a warranty on its products?
Yes, JIVIANNI™ provides a limited warranty on all our products, covering manufacturing defects and ensuring customer satisfaction.
3.8 Does JIVIANNI™ sell loose stones?
Currently, JIVIANNI™ focuses on finished jewelry pieces and does not offer loose stones for sale.
3.9 Can I return or exchange my JIVIANNI™ jewelry?
JIVIANNI™ offers a hassle-free return and exchange policy. If you're not satisfied with your purchase, you can return it for a refund or exchange it for another item. Please refer to our refund and exchange policy for detailed information.
3.10 How long will it take for my JIVIANNI™ jewelry to arrive?
Delivery times vary depending on location and availability. Please refer to our shipping information page for estimated delivery times.

4. Tracking, Customizing, and Upgrading Your JIVIANNI™ Purchase

4.1 How can I track my order?
After your order is dispatched, we will send you notifications via email or text with the tracking information. For immediate updates on your order's shipping status, please contact our customer service.
4.2 Is it possible to upgrade my JIVIANNI™ order, for example, from 1 carat to a higher carat size?
Yes, you can upgrade your order within 4 hours after the initial purchase. To do so, place a new order for the desired item and contact our customer service to adjust your original order accordingly.
4.3 What should I do if I haven't received a confirmation email for my JIVIANNI™ order?
If you haven't received an order confirmation email, please check your spam folder and ensure our email address is added to your contact list. If you still haven't received it, contact our customer service for assistance.
4.4 How do I change my already placed JIVIANNI™ order?
You have a limited 4 hours window to change or cancel your order after placing it. Please contact our customer service immediately to request any changes. Note that changes requested after the initial window may incur a service fee.
4.5 Can I change my shipping address after receiving confirmation of shipping?
Once an order is shipped, we are unable to change the shipping address. Please ensure your address is correct at the time of placing the order. If a mistake is made, contact us within 4 hours for possible corrections.

5. After-Sales Service

5.1 How do I process a return or exchange with JIVIANNI™?
To process a return or exchange, follow the instructions provided on our return and refund page or contact customer service for guidance.
5.2 Will I be refunded the original shipping cost?
Refunds typically include the cost of the item but not the original shipping fee. Please check our return policy for specific details.
5.3 What if my refund isn't reflected in my account?
If your refund hasn't appeared in your account, please contact your bank or credit card company. It may take some time before your refund is officially posted. If you still haven't received it, contact our customer service for assistance.
5.4 How can I opt-out of order notifications?
You can opt-out of order notifications by updating your preferences in your JIVIANNI™ account or contacting customer service.
5.5 Does JIVIANNI™ offer any discounts or promotions?
JIVIANNI™ occasionally offers discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated.

Send us a message

If you haven't found an answer to your question in our FAQ section, please send us an email at or use our Contact Us page.

Thank you!
Representatives are available: 

MON-FRI: 9am to 6pm ET 
SAT-SUN: 10am to 4pm ET

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